Shipping and Return Policy
Seaglow Candles ships anywhere in the continental United States only.

Seaglow Candles gladly accepts authorized returns for merchandise credit. We do not accept returns on products without prior approval. Only unused products returned with proper authorization in their original packaging within 15 days of purchase are eligible for merchandise credit. Returns received after 15 days of product purchase will not be accepted.

If you need to return a product, please email us at returns@seaglowcandles.com to obtain return authorization, and we will send you complete return instructions. Be sure to include your order number and the reason for your return, or your return request will be denied (please read further below our "Damaged Goods Policy" regarding treatment of damaged goods).

When you return an item, please be sure to package it carefully and properly in its original packaging, and include a copy of your return authorization form. You may want to insure your return, as Seaglow Candles cannot be held responsible for lost or misdirected returns.

Once a return is authorized and your product is properly returned, a restocking fee worth 10% of your returned product(s) value will be applied to your account, unless the goods were shipped to you in error.

Shipping and handling charges are non-refundable. You the customer will be responsible for the original shipping charge, as well as the return shipping charge on packages that are refused or undeliverable. Any changes to an order that is already packaged but hasn't shipped will be assessed a $10 handling fee. Any cancellation of an order that has already been shipped will be charged a 10% restocking fee and shipping charges will not be refunded.

In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges. We cannot be held responsible for theft or loss.

Damaged Goods Policy
Seaglow Candles cannot be held responsible for any merchandise damaged after leaving our premises. If an item or package was damaged during shipping, damage claims should be filed directly with the shipper unless the damage caused was due to excessive heat while in transit.

Due to the fragile nature of our products, extra precaution regarding receipt of our merchandise is strongly encouraged. Our candles are particularly sensitive to excessive heat, so pick up any parcels left outside as soon as they are delivered. Using a neighbor's address or work address as your shipping address is recommended, in order to ensure immediate pick-up while minimizing the chances of your packaged merchandise being stolen or exposed to outdoor conditions. Please note that if you live in a hot area and order during the hot summer months, you order at your own risk.

Due to the individually handcrafted nature of our products, your Seaglow Signature candle may vary slightly in appearance to examples shown on our website, literature and packaging. This variation is intentional, and gives each candle its own subtly unique aesthetic. This slight variation does not affect your candle’s quality or burn time.

Personal Information Policy
We do not rent or sell your name, address, email address or other personal information. We only use telephone numbers if we need to contact you regarding an order. In the event of a dispute, including claim of non-receipt or charge-back, we may provide personal information and details of transactions to any individual or organization we deem appropriate to help resolve, prevent further abuse or bring prosecution for fraud or other charges.